FAQ
XAVUNIO · HELP & ANSWERS
A little clarity, before and after checkout.
Explore answers to common shopping questions below. If you need a hand, email service@xavunio.com.
Orders & Your Cart
How can I place an order?
- Choose your product and any available options, then add it to your cart.
- Review your cart and proceed to checkout.
- Enter your contact information and shipping details.
- Apply any valid discount code and choose an available payment method.
- Check your order details and shipping address, then complete your purchase.
An order confirmation will be sent to the email address provided at checkout.
Will I receive an order confirmation?
Yes. After completing your purchase, look for an order confirmation email with your order details. If it does not appear in your inbox, check your spam, junk, or promotions folder. Still cannot find it? Contact service@xavunio.com for assistance.
What if my order contains incorrect, damaged, or missing items?
Please email service@xavunio.com as soon as possible with your order number, a description of the issue, and photos of the items or packaging received, where applicable. We will review the information and work with you on an appropriate solution.
Can I modify my order after placing it?
Please contact service@xavunio.com as soon as you notice that a change is needed. Changes can only be requested before your order enters processing. Once it has been processed or prepared for shipment, modifications may no longer be possible.
Can I cancel my order?
To request a cancellation, email service@xavunio.com as soon as possible. Cancellation requests may be submitted before your order enters processing. Once fulfillment or shipping preparation has begun, cancellation may no longer be available.
How do I manage items in my shopping cart?
Add your preferred products to the cart, then open the cart to review your selection. Before checkout, you can adjust quantities or remove items you no longer wish to purchase.
Payments & Checkout
What payment methods do you accept?
Please refer to the payment options displayed at checkout for the methods available for your purchase. Choose your preferred available option before completing payment.
How does PayPal checkout work?
If PayPal is available at checkout, select it and follow the on-screen prompts to sign in and approve your payment. Return to our website if prompted, and make sure your order is confirmed before closing the checkout.
How do I use a discount code?
Enter your valid code in the discount field at checkout and apply it. Check that the expected discount appears in your order total before completing payment.
Is checkout secure?
Our store uses Shopify Checkout to accept orders and payments securely. For your own protection, please do not send your full card number, card security code, or payment account password by email.
Which browsers should I use?
For the best experience, we recommend an up-to-date version of Google Chrome, Safari, Firefox, or Microsoft Edge. Older versions may not support every website function.
Returns & Privacy
How do returns or exchanges work?
Please review our Return & Refund Policy for information about returns, exchanges, and refund procedures. If you need assistance, contact service@xavunio.com.
How do I start a return?
Contact service@xavunio.com before sending any product back. Our team will provide return instructions and further assistance. Please do not send items back before receiving those instructions.
How is my personal information used?
Your personal information may be collected and used for business purposes, including processing and fulfilling orders, providing customer support, managing website services, and complying with applicable legal requirements. Please review our Privacy Policy for more details.
✉ Still have a question?
We are here to help. For order-related questions, include your order number and the email address used at checkout so we can locate your purchase.